Janco has just released its IT Service Management SOA Policy Template.  The Service-Oriented Architecture policy template is an 107 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, business and IT Impact Questionnaire, and an Internet Use Approval Form.  The template is availalable in Microsoft Word format or PDF file.